FAQ

Frequently Asked Questions (FAQ)

Where do you ship from?

We work with trusted suppliers and fulfillment partners worldwide. Orders may be shipped from domestic or international warehouses depending on product availability.

Do you ship within the United States?

Yes, we ship to all U.S. states, including Alaska and Hawaii. Shipping availability may vary for remote areas.

How long does shipping take?

Order processing takes 1–3 business days. Estimated delivery time is 7–15 business days, depending on location and shipping method.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.

Are there customs fees or import taxes?

Most U.S. customers do not incur additional fees. Customs policies may vary, and we are not responsible for delays or charges imposed by customs authorities.

Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of purchase. After processing begins, changes may no longer be possible.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Return shipping costs may apply.

How do refunds work?

Approved refunds are issued to the original payment method within 5–10 business days after processing.

Are your products quality-checked?

Yes. All products are sourced from verified suppliers and undergo quality inspections before shipment.

Do products come with a warranty?

Some products include a manufacturer’s warranty. Warranty details, if applicable, are listed on the product page.

How can I contact customer support?

You can reach us via email or the contact form on our website. Our support team responds within 24–48 business hours.

Is my payment information secure?

Yes. We use secure, encrypted payment gateways and never store your payment information.

Do you offer bulk or wholesale orders?

Yes. Please contact us directly for bulk or wholesale inquiries and pricing.

Why is my order delayed?

Delays may occur due to high demand, shipping carriers, or customs processing. If your order is delayed beyond the estimated timeframe, please contact us.